MOCAS Platform Operations Branch Manager

Provide direct administrative and technical supervision to a team of IT specialists, shaping the operational culture and ensuring the 24/7 reliability of the MOCAS enterprise platform. Plan, assign, and review the team's work, ensuring expert execution of tasks such as database administration, application performance monitoring, and the smooth completion of critical batch processing and job schedules. Mentor technical staff and foster a culture of proactive problem-solving and continuous improvement within the platform operations team. Serve as the division's key authority on platform health and operational readiness, advising senior leadership on capacity planning, performance tuning, and risk mitigation. Lead the response to high-priority production incidents, directing troubleshooting efforts to ensure rapid service restoration and minimal mission impact. Executes policy made at higher levels within the organization and resolves technical work problems not covered by procedures.