Front Desk Associate - Unaccompanied Housing

Answers questions regarding housing facilities; and provides information to service members regarding local resources, on-base facilities and activities. Provides quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Handles customer complaints, referring to manager or higher authority as necessary. Professionally answers phones and transfers calls to appropriate individuals. Verifies eligibility and ensures unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual and local policy. Properly executes and documents room transfers. Assigns residents to ensure "best and highest use" of UH inventory. Ensures check-in and check-out transactions are accurately recorded in the automated military housing system (e.g. Enterprise Military Housing or similar) and prepare repor