Veterans Claims Examiner (Training/Quality Specialist)

Specifically, the Veteran Claims Examiner (Training & Quality Specialist) will: Perform quality reviews and develops local operation procedures for the team to supplement regulations and directives as needed. Create national quality reports and gives regional office staff the authority to request and obtain them. Manage annual training requirements are met by individuals and results are tracked and reported properly. Develop methods for mentoring members of the team on the technical aspects of the job in a manner which addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Perform in-depth research, analyzes operating contingencies and special situations. Ensure all program requirements imposed by the Education Division and the Court of Appeals for Veterans Claims are met or implemented. Serve as a technical advisor to management and team leaders. Work Schedule: Full time, Monday through Friday 8:00 am to 4:30 pm Compressed/Flexible