Customer Support Engineer

ABOUT E2B E2B is a fast-growing Series A startup with 8-figure revenue. We've raised over $37M since our founding in 2023. Our customers include companies like Microsoft, Perplexity, Hugging Face, Manus, and Groq. We're building the next hyperscaler for AI agents. ABOUT THE ROLE This is our second support hire. Customers using E2B in production, from individual developers to frontier AI labs to enterprise banks, file tickets when something breaks. We need someone who can own the front line and become the technical bridge between customers and the engineering team. You'll spend most of your time inside the product: reproducing what customers report, reading sandbox logs, running the SDK against live edge cases, and figuring out what's actually wrong before anything reaches an engineer. The customers writing to us are technical, so the answer is rarely "have you tried turning it off and on." It's usually "your egress is being blocked by your VPC routing" or "the sandbox template has