Quality Assurance Specialist

Investigates medical materiel complaints and product defects. Analyzes quality data to identify specific problem areas, documents defective conditions, and recommends corrective actions Conducts quality assurance surveillance of medical supplies, inspecting for expiration, damage, and proper rotation. Manages recalls, turn-ins, and dispositions of materiel. Manages the return process for unusable inventory. Responsible for receiving turned-in stock and obtaining necessary replacements or financial credit for expired medical materiel. Coordinates directly with the local Defense Health Agency (DHA) Environmental Service Officer (ESO) to execute the safe, compliant destruction of unusable medical supplies, vaccines, and pharmaceuticals. Coordinates the warehousing and lateral transfer of excess medical items with other units to minimize waste and optimize inventory utilization across the organization. Investigates and resolves customer medical supply complaints and issues. Submits Medical