Supervisory Customer Services Specialist

As a Supervisory Customer Services Specialist, you will: Manage the A1 Research Room operations in the Archives I Building, supervising lower level supervisors and staff. Assist the A1 Textual Records Division Director and other staff with development of short­ and long-range plans for the organization. Identify problems or situations that negatively impact the quality of researchers' experience in the research complex and take necessary steps to ensure immediate resolution. Develop strategies for the development of programs, policies, and procedures by interpreting existing NARA and R regulations, policies and procedures. In cooperation with division staff, develop and oversee implementation of customer satisfaction surveys pertaining to researchers' experiences at Archives I.