Assistant Director of Labor and Custodial Services

The purpose of this position is to provide facilities management expertise while ensuring high-quality service delivery in support of United States House of Representatives, their staff, and the visiting public. Tour of Duty: Monday - Friday 6:00 a.m. – 2:30 p.m. Duties include but not limited to: Analyze work requirements and determine manpower requirements and equipment needed to accomplish the work. Oversee daily operations of shops within the branch; implement innovative changes in work organization and function assignments to enhance service delivery and operational effectiveness. Oversee a comprehensive suite of key performance indicators (KPIs) and metrics aligned with world-class hospitality standards. Track and analyze metrics such as customer satisfaction, response times, resource utilization, and service quality to measure performance against organizational goals. Develop compelling business cases for technology adoption, navigate complex approval processes, and ensure succe